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Politica di rimborso

Refund Policy

Effective Date: [01/06/2025]
Last Updated: [03/06/2025]

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This Refund Policy sets out the terms under which African Travel Co (“we”, “our”, “us”) handles cancellations, changes, and refund requests for travel services arranged and booked by us, including those made through third-party platforms like TBO.com.

By booking with African Travel Co, you (“the client”, “traveler”, “you”) acknowledge and agree to the terms outlined in this policy.

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1. Payment Terms
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To confirm your travel booking, we require:

  • 50% deposit within 7 days of invoice issue

  • Final 50% payment no later than 30 days prior to arrival

For bookings made within 30 days of travel, full payment is required immediately to confirm services.

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2. Cancellation Policy
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All cancellations must be submitted in writing to info@africantravelco.co.za and will be acknowledged in writing. The following cancellation fees apply:

Time Before ArrivalRefund Eligibility

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More than 60 days90% refund (10% admin fee)

30–59 days50% refund

15–29 days25% refund

14 days or lessNo refund

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Note: Refunds are subject to supplier and third-party (e.g., TBO) policies, which may impose stricter non-refundable terms.

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3. Non-Refundable Items
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The following are strictly non-refundable:

  • Flights and airline tickets

  • Travel insurance premiums

  • Visa fees or application support services

  • Custom activities or services arranged on request

  • No-shows or missed services due to client error

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4. Force Majeure
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African Travel Co is not liable for disruptions caused by circumstances beyond our control, including but not limited to: natural disasters, pandemics, government restrictions, civil unrest, or supplier insolvency. In such cases, we will assist in rebooking or negotiating credits with suppliers, but refunds are not guaranteed.

5. Refund Process
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If a refund is approved:

  • Refunds will be processed within 30 business days

  • Refunds are made via EFT or bank transfer

  • We reserve the right to deduct any unrecoverable third-party fees or banking charges

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6. Changes to Bookings
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If you wish to change your itinerary after confirmation:

  • We will try to accommodate changes, subject to availability and supplier approval

  • Any rate differences, additional fees, or penalties will be passed on to you

  • A R350 admin fee may apply per change request

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7. Travel Insurance
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We strongly advise all travelers to purchase comprehensive travel insurance to cover:

  • Cancellations due to illness, injury, or personal emergencies

  • Lost luggage, flight delays, or missed connections

  • Emergency medical expenses

African Travel Co is not responsible for costs that would otherwise be covered by proper insurance.

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8. Exceptions & Special Circumstances
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In cases of extreme hardship or documented emergency (e.g., death in the immediate family), we will consider refund requests on a case-by-case basis, provided our suppliers agree to waive their own cancellation terms.

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9. Contact Information
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If you have any questions about our Refund Policy or wish to submit a cancellation or refund request, please contact us at:

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African Travel Co
 

Email: info@africantravelco.co.za
Phone: +27 82 820 1526

Address: 106A Station Road, Somerset West, 7130

 

African Travel Co — South Africa

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Important Notes

This Refund Policy is subject to change without notice. The most recent version will always be available on our website. Your continued use of our services after changes are posted constitutes acceptance of those changes.

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